Frequently Asked Questions

Delivery time depends on the product and destination. After your order ships, you will receive a tracking email so you can follow the package status.

Once your order is fulfilled, we send tracking information to the email address used at checkout. If you cannot find it, contact us with your order number.

Please contact us as soon as possible. If the order has not shipped yet, we will do our best to update the shipping address before fulfillment.

If you have an issue with your purchase, contact our support team with your order number and product photos if needed. We will review the situation and guide you through the next steps.

After a refund is approved and processed, the timing depends on your payment provider. Most refunds appear within several business days.

Please contact us promptly with your order number and clear photos of the product and package. This helps us review the issue quickly.

Check the product page size guide and measure your pet carefully before ordering. If you are unsure, send us your pet's measurements and we can help you review the fit.

Fit can depend on the product type and your pet's body shape. Contact us with measurements and photos if possible, and we will help you choose the safer option.

Our hip and joint chews are designed for everyday joint support. Always follow the product directions and consult your veterinarian if your dog has a medical condition or is taking medication.

Support products may help pets with stability and daily mobility, but every pet is different. Review the product details and consult your veterinarian for medical guidance.

Available payment options are shown at checkout and may include major cards and supported digital wallets. All payment details are handled through secure checkout.

Yes. Checkout is processed through Shopify's secure checkout system, and available payment methods are displayed before you complete your order.